Maintenance is never easy, and it’s never fun to deal with. But, it happens to every rental property in Sacramento, so you need to understand how the process works. At Sacramento Delta, we try to make it as smooth and painless as possible.
Let’s take a look at our maintenance process so you know what should be included when routine repairs are needed at your property.
When a call comes in that maintenance is needed, the first thing we do is try and figure out what the resident really needs. We listen to the complaint and we try to get to the bottom of what’s going on at the rental property.
We’re looking for an opportunity to do some basic troubleshooting with the resident so we don’t send a vendor over to the property if we don’t have to.
If we cannot walk the resident through a simple fix, we will contact one of our preferred vendors to take a look at the problem and provide us with an estimate.
When the work is fairly easy and inexpensive, we’ll have them go ahead and complete the repair. Our threshold is typically at $250. If the repair is less than that, we’ll have them go ahead and do it so we don’t have to bother our owners.
However, if the repair is for more than $250, we’ll contact the owner and present the estimate. Owners will tell us to proceed or they might want to use their own vendor. We’re flexible.
Repair needs don’t always happen during regular business hours.
For after-hours emergencies, we work with a team of
licensed property managers in Sacramento who are on-call. There’s always someone to take that emergency call. The
property managers working with Sacramento Delta are familiar with our process. They can look into your account and make sure everything is handled in the manner that you prefer.
Once the immediate need is addressed, we proceed from there.
If there’s a larger maintenance project that a property needs, we gather a number of bids and present those estimates to the owner. We have a full list of vetted vendors we work with, and they’re all licensed and insured. When work needs to be done, as the property owner you’ll have several options:
You’ll find we’re very flexible and committed to handling maintenance and repairs in a way that works for you as the property owner. Our vendors are excellent, but we’re happy to work with anyone you’d like to perform the repairs.
After a review and repair, if it turns out that your resident was responsible for the damage that was done to your property, we bill the resident for that repair.
Please contact us at Sacramento Delta Property Management if you have any questions about our maintenance and repair process.
910 Florin Road, Suite 100, Sacramento, CA 95831
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Sacramento Delta Property Management, Inc.
